At HAY88, your privacy is not merely a legal obligation — it is a moral responsibility we take seriously. This document transparently explains how we collect, use, store, and protect your personal data as a member of our platform.
HAY88 is committed to protecting the privacy of every user on our platform. This Privacy Policy is drafted in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international best practices in data protection.
When you register an account, use our services, or simply browse the HAY88 website, you entrust us with your personal information. We do not take this trust lightly. Every decision regarding how we handle your data is made with your best interests and security as the priority.
This policy applies to all users of the HAY88 platform — whether accessing via web browser, mobile app, or any other digital channel we operate. Please read this document carefully and contact us if you have any questions.
HAY88 only collects data that is genuinely necessary to provide you with a safe, seamless, and responsible service. We do not collect irrelevant or excessive information. The following are the categories of data we collect:
| Data Category | Example Information | Purpose |
|---|---|---|
| Identity | Full name, date of birth, ID card number, selfie photo | KYC verification & fraud prevention |
| Contact | Email address, phone number | Communications, account recovery |
| Finance | Bank account number, payment method, transaction history | Deposit & withdrawal processing |
| Technical | IP address, device type, browser, session data | Account security & fraud detection |
| Behaviour | Game history, preferences, activity logs | Service improvement & responsible gaming |
Data is collected through several means: registration forms you complete, activity during your use of the platform, information you provide to our support team, and technical data collected automatically via cookies and similar tracking technologies.
Every piece of data we collect has a clear and legitimate purpose. hay88 will not use your data for purposes not stated in this Privacy Policy without first obtaining your consent. The primary purposes of data use are as follows:
In certain circumstances, HAY88 may need to share some of your data with trusted third parties. However, such sharing is always conducted within a limited scope, with strict contractual protections, and only when genuinely necessary.
Categories of third parties that may receive your data include:
HAY88 continually invests in the latest security infrastructure to ensure your personal data remains protected at all times. The security measures we implement cover technical, organisational, and procedural aspects.
While we take all reasonable steps to protect your data, no security system in the world can be guaranteed 100% safe from all threats. In the event of a data breach affecting the security of your information, we will notify you within the timeframe required by law and take immediate remedial action.
The hay88 platform uses cookies and similar tracking technologies to enhance user experience, maintain session security, and analyse overall platform usage patterns.
Types of cookies we use:
You can manage cookie settings through your browser preferences. However, disabling certain cookies may affect the functionality and user experience of the HAY88 platform.
Under Malaysia's PDPA and the data protection principles we uphold, you have certain rights regarding the personal data we hold about you. HAY88 respects and facilitates the exercise of these rights:
You have the right to request a copy of the personal data we hold about you at any time.
If your data is inaccurate or incomplete, you have the right to request that we correct it.
In certain circumstances, you may request that we delete your personal data, subject to legal requirements.
You may object to the processing of your data for direct marketing purposes at any time.
You may request your data in a machine-readable format for transfer to another service.
In certain circumstances, you may request that we restrict how we process your data.
HAY88 does not retain your personal data longer than is necessary for the purposes stated in this Privacy Policy or as required by applicable laws.
Once the designated retention period has expired, your data will be securely deleted or fully anonymised so that it can no longer be personally associated with you.
The hay88 platform is strictly for adults aged 18 and above. We do not intentionally collect, store, or process personal data from individuals under the age of 18.
If we discover that we have inadvertently collected data from someone under the age of 18, we will take immediate action to delete that data and close the account in question. Parents or guardians who become aware that their child has registered on our platform are urged to contact us immediately so that appropriate action can be taken.
HAY88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our business practices, the latest regulatory requirements, or technological developments.
When material changes are made, we will notify you via a prominent notice on the platform or by email to the address registered with your account, at least 14 days before the changes take effect. The "Updated" date shown at the top of this page will always reflect the latest version of this policy.
Continued use of the HAY88 platform after any policy changes take effect constitutes your acceptance of the updated policy. If you disagree with the changes, you have the right to close your account and request deletion of your data.
We welcome any enquiries, concerns, or complaints regarding this Privacy Policy or how we handle your personal data. Our Data Protection Team is ready to assist:
If you are not satisfied with our response, you have the right to file a complaint with the Malaysia Personal Data Protection Department or the relevant regulatory body in your country.
Six core pillars of privacy protection that make HAY88 a platform trusted by millions of Malaysian users.
Every bit of data travelling between your device and our servers is protected with 256-bit SSL encryption — the same security standard used by leading banks in Malaysia.
Our KYC process uses modern, secure document verification technology. Your identity document data is encrypted and stored in an isolated, protected environment.
Your personal data is stored separately from your gaming and financial data, with layered access controls ensuring no single staff member can access all data simultaneously.
Our security systems monitor platform activity 24 hours a day, 7 days a week. Any unusual activity — including suspicious login attempts — is automatically detected and blocked.
HAY88 operates in full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). We undergo periodic compliance audits by independent legal advisors.
You can manage your privacy settings, communication preferences, and data requests directly through your account profile page or by contacting our responsive support team.
HAY88 demonstrates its commitment to privacy not just through words, but through concrete actions and technology. Register today and experience the difference for yourself.
Secure & trusted platform · 256-bit SSL Encryption · Updated January 2026